We stand behind every laptop we sell. This page explains exactly what our warranty covers, how to use it and what falls outside its scope. No complicated language. No hidden conditions.
What the Warranty Covers
Every certified refurbished laptop sold at CoreXCare comes with up to 1 year of warranty from the date of purchase. This covers:
- Processor and motherboard failures
- RAM and storage drive faults
- Display issues including backlight failure and pixel defects
- Keyboard and trackpad malfunction
- Battery failure below 70 percent health within the warranty period
- Port and connector failures under normal use
- Wi-Fi and Bluetooth hardware faults
All warranty service is carried out at our Pattom store or via doorstep service across Trivandrum.
How to Claim Your Warranty
Claiming your warranty at CoreXCare takes three steps:
Step 1 — Contact Us
WhatsApp us at 095267 53555 or visit our Pattom store. Describe the issue you are facing with your laptop.
Step 2 — Bring Your Invoice
Carry your original GST invoice at the time of service. This is your proof of purchase and warranty activation document.
Step 3 — We Diagnose and Repair
Our technician will run a full diagnostic check. If the fault falls within the warranty terms, we repair or replace the part at zero cost to you. Standard turnaround is 2 to 4 working days depending on the part availability.
Doorstep Warranty Service
We offer doorstep warranty service across all major zones in Thiruvananthapuram including Pattom, Kowdiar, Vattiyoorkavu, Technopark, Kazhakkoottam and Kesavadasapuram.
WhatsApp us to schedule a doorstep visit. Our technician will come to your location, diagnose the issue and advise you on next steps. No courier charges. No transport fees.
What the Warranty Does Not Cover
Our warranty does not cover the following:
- Physical damage caused by dropping, water, liquid spills or accidents
- Damage caused by unauthorised repair or modification by a third party
- Cosmetic damage including scratches and dents that do not affect function
- Issues caused by virus, malware or software misuse
- Damage from use of incompatible chargers or accessories
- Battery wear below 70 percent after 8 months of regular use
- Screen damage caused by external pressure or impact
Warranty Period by Grade
| Laptop Grade | Warranty Period |
|---|---|
| Grade A Plus | Up to 1 Year |
| Grade A | Up to 1 Year |
| Out of Warranty Units (clearly marked) | No Warranty |
All warranty periods are clearly stated on your GST invoice at the time of purchase.
Extended Warranty
Extended warranty beyond 1 year is available on select models. WhatsApp us before purchase and we will advise you on extended warranty availability and pricing for your chosen model.
Replacement Policy
If the same fault occurs more than twice within the warranty period and cannot be permanently resolved, CoreXCare will replace the unit with a laptop of equal or higher specification at no additional cost to you.
7-Day Replacement Guarantee
In addition to the standard warranty, every CoreXCare laptop comes with a 7-day replacement guarantee from the date of delivery. If you are not satisfied with the unit within 7 days for any hardware related reason, we will replace it. No questions. No arguments.
Contact for Warranty Support
| Contact Method | Details |
|---|---|
| 095267 53555 | |
| Phone | 095267 53555 |
| Store Address | AKG Park, Pottakuzhy Road, Pattom, Thiruvananthapuram 695004 |
| Store Hours | Monday to Sunday 10:00 AM to 9:30 PM |
We wrote this policy to be read, not avoided. If you have any question about your warranty that this page does not answer, WhatsApp us directly. We will respond within 30 minutes during store hours.
WhatsApp Us for Warranty Support