CoreXCare respects your privacy. This page explains what information we collect when you visit our website or contact us, how we use it and how we protect it. Please read this before using our website.
Who we are
CoreXCare is a certified refurbished laptop store based in Pattom, Thiruvananthapuram, Kerala.
Website: corexcare.in
Store Address: AKG Park, Pottakuzhy Road, Pattom, Thiruvananthapuram, Kerala 695004
Phone: 095267 53555
Email: corexcaretvm@gmail.com
If you have any question about this policy, contact us on WhatsApp at 095267 53555.
What Information We Collect
We collect information in the following situations:
When you contact us via WhatsApp:
- Your name
- Your WhatsApp phone number
- Your message and enquiry details
We collect information in the following situations:
When you submit a contact form on our website:
- Your name
- Your email address
- Your phone number
- Your message
When you visit our website:
- Pages you visit
- Time spent on each page
- Device type and browser
- Approximate location based on IP address
- Referring website or search query
This last category is collected automatically through Google Analytics and similar tools. We do not collect this data manually.
How We Use Your Information
We use the information we collect for the following purposes only:
- To respond to your enquiries about our laptops and services
- To process your purchase and deliver your order
- To send your GST invoice after purchase
- To provide warranty support when needed
- To understand how visitors use our website so we can improve it
- To follow up on pending orders or warranty claims
We do not use your information for any other purpose without your permission.
Who We Share Your Information With
We do not sell your personal information to any third party. We do not share your data with advertisers or marketing companies.
We may share limited information with the following only when necessary:
- Delivery partners — to complete same-day delivery orders across Trivandrum
- Google Analytics — to understand website traffic patterns. This data is anonymous and aggregated.
- WhatsApp Business — your conversation data is subject to WhatsApp’s own privacy policy
We do not share your name, phone number or purchase details with any other party.
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit a website.
We use cookies for the following:
- To remember your preferences on our website
- To understand how visitors navigate our website through Google Analytics
- To display cookie consent notices as required by law
You can control cookie settings through your browser. You can also use our cookie consent tool on the website to manage your preferences. Disabling cookies may affect how some parts of our website function.
How Long We Keep Your Information
We keep your information only as long as necessary for the purposes listed above.
| Data Type | Retention Period |
|---|---|
| WhatsApp enquiries | 12 months from last contact |
| Purchase and invoice records | 7 years as required by GST law |
| Contact form submissions | 6 months from submission |
| Website analytics data | 14 months as per Google Analytics default |
After these periods, your data is deleted or anonymized.
Your Rights
You have the following rights regarding your personal information:
- Right to access — you can request a copy of the information we hold about you
- Right to correction — you can ask us to correct any inaccurate information
- Right to deletion — you can ask us to delete your personal information
- Right to withdraw consent — you can withdraw consent for us to contact you at any time
- Right to complain — you have the right to raise a complaint with the relevant data protection authority in India
To exercise any of these rights, WhatsApp us at 095267 53555 or email us at corexcaretvm@gmail.com.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Our website runs on HTTPS which encrypts data between your browser and our server.
However, no method of transmission over the internet is completely secure. If you have any concern about the security of your information, please contact us directly.
Third Party Links
Our website may contain links to external websites such as Google Maps, WhatsApp and social media platforms. We are not responsible for the privacy practices of these websites. We recommend reading their privacy policies separately.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. Continued use of our website after any change means you accept the updated policy.
Contact Us
If you have any question about this privacy policy or how we handle your data, contact us:
WhatsApp: 095267 53555
Phone: 095267 53555
Store: AKG Park, Pottakuzhy Road, Pattom, Thiruvananthapuram, Kerala 695004
Hours: Monday to Sunday, 10:00 AM to 9:30 PM
We keep this policy simple and honest. If anything here is unclear, just ask us directly on WhatsApp